AI customer service on your own website
Build a smart knowledge bot that helps your customers 24/7. Look up orders, track packages, handle returns. Embed the bot on your site with one line of code. Staff take over when needed.
What can the customer service bot do?
From simple FAQ to complex tasks like cancelling orders. You decide what the bot can do.
AI Knowledge Bot
Create a bot that knows your products, policies and FAQs. Answers based on your knowledge base, not hallucinations.
Order Lookup
Connect your order system and let customers look up their order via chat. Order status, invoices and delivery dates instantly available.
Tracking & Shipping
Customers asking where their package is? The bot fetches real-time tracking info from your carrier.
Cancel Orders
Configure whether the bot can cancel orders or initiate returns. With confirmation steps and rules you set.
Human Handoff
Bot can't figure it out? Smooth transfer to a staff member. The agent sees the entire conversation and takes over.
Service Dashboard
Track all conversations, see where customers get stuck, and continuously optimise your bot. All data in one overview.
How does it work?
Build your bot in the platform
Use the knowledge bot builder to configure your bot. Add knowledge sources, set up tasks and define behaviour.
Embed on your website
Copy the embed code or iFrame and paste it into your website. Works with any website, webshop or app.
Staff take over
Via the dashboard, staff see all chats. They can take over a conversation, respond and hand it back to the bot.
Secure & GDPR-compliant
All data stays on European servers. No data to Big Tech. Full control over what the bot can and may do.
IntraGPT vs. standard chatbots
| Feature | IntraGPT | Other tools |
|---|---|---|
| Live chat & chatbot | ✓ | ✓ |
| Human handoff | ✓ | ✓ |
| Agentic tasks (orders, tracking) | ✓ | ✗ |
| Own knowledge base & documents | ✓ | ✗ |
| European servers & GDPR | ✓ | ✗ |
| Full AI platform (workflows, agents) | ✓ | ✗ |
Ready for fully autonomous customer service?
Our AI Customer Operations layer goes beyond chatbots. AI that executes refunds, modifies orders, proactively resolves issues and only escalates when truly needed.
Ready to automate your customer service?
Start with a knowledge bot for your most asked questions. Expand with order integrations and automated tasks. Live within a week.
They already chose IntraGPT