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CUSTOMER SERVICE

AI customer service on your own website

Build a smart knowledge bot that helps your customers 24/7. Look up orders, track packages, handle returns. Embed the bot on your site with one line of code. Staff take over when needed.

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  • 125+ SME organisations
  • 20+ large enterprises and healthcare organisations
  • 100% Dutch servers

They already chose IntraGPT

What can the customer service bot do?

From simple FAQ to complex tasks like cancelling orders. You decide what the bot can do.

AI Knowledge Bot

Create a bot that knows your products, policies and FAQs. Answers based on your knowledge base, not hallucinations.

Order Lookup

Connect your order system and let customers look up their order via chat. Order status, invoices and delivery dates instantly available.

Tracking & Shipping

Customers asking where their package is? The bot fetches real-time tracking info from your carrier.

Cancel Orders

Configure whether the bot can cancel orders or initiate returns. With confirmation steps and rules you set.

Human Handoff

Bot can't figure it out? Smooth transfer to a staff member. The agent sees the entire conversation and takes over.

Service Dashboard

Track all conversations, see where customers get stuck, and continuously optimise your bot. All data in one overview.

How does it work?

  1. 1

    Build your bot in the platform

    Use the knowledge bot builder to configure your bot. Add knowledge sources, set up tasks and define behaviour.

  2. 2

    Embed on your website

    Copy the embed code or iFrame and paste it into your website. Works with any website, webshop or app.

  3. 3

    Staff take over

    Via the dashboard, staff see all chats. They can take over a conversation, respond and hand it back to the bot.

  4. 4

    Secure & GDPR-compliant

    All data stays on European servers. No data to Big Tech. Full control over what the bot can and may do.

IntraGPT vs. standard chatbots

Live chat & chatbot

IntraGPT: Yes

Other tools: Yes

Human handoff

IntraGPT: Yes

Other tools: Yes

Agentic tasks (orders, tracking)

IntraGPT: Yes

Other tools: No

Own knowledge base & documents

IntraGPT: Yes

Other tools: No

European servers & GDPR

IntraGPT: Yes

Other tools: No

Full AI platform (workflows, agents)

IntraGPT: Yes

Other tools: No

See AI Customer Operations
A step further

Ready for fully autonomous customer service?

Our AI Customer Operations layer goes beyond chatbots. AI that executes refunds, modifies orders, proactively resolves issues and only escalates when truly needed.

Discover AI Customer Operations
  • Autonomous actions (refunds, returns, order changes)
  • Proactive issue resolution before customer contact
  • Visual AI for product recognition
  • 85% tickets fully autonomously resolved
Alongside or instead of Copilot

Why organisations choose IntraGPT alongside Microsoft Copilot.

Copilot is strong inside Microsoft 365. The moment AI has to work on all of your sources, on your own server, with agents that carry out work, you run into its limits.

Where your data lives

IntraGPT: A private server in a Dutch data centre, or on-premise at your own site.

Microsoft Copilot: The Microsoft cloud, with processing outside the Netherlands.

Which sources the AI knows

IntraGPT: Every source: SharePoint, ERP, CRM, mail, Teams transcripts and your own documents.

Microsoft Copilot: Mainly what sits inside Microsoft 365.

What the AI does

IntraGPT: Agents carry out tasks on their own: producing reports, updating systems, preparing case files.

Microsoft Copilot: Mainly answers and drafts inside the Office apps.

Comparison based on Microsoft's public product information, September 2026. The full comparison is on Why IntraGPT.

Read why IntraGPT

Read on

How the platform works, how it is secured and who sets it up for you.

Platform

View the platform

Security

View security and compliance

Consultancy

View our consultancy
CONNECTORS

Connectors for customer contact

Every connector page sets out what the assistant can do in that system, which data it touches and who may see what.

See all connectors
Working integration

Zendesk

Find tickets, update status and priority and reply inside a ticket. Working integration

Freshdesk

See the queue, update tickets and reply once you have approved it. Working integration

Intercom

Look up contacts, read conversations, add notes and send messages. Working integration

Trengo

Survey conversations across every channel, assign them and reply. Working integration

TOPdesk

Look up callers, log incidents, find them back and update them. Working integration

WhatsApp Business

Send messages and approved templates to your customers. Working integration

WhatsApp-bridge

Chat with your assistant through an existing WhatsApp number. Working integration

Telegram

Chat with your own assistant through a personal Telegram bot.

Ready to automate your customer service?

Start with a knowledge bot for your most asked questions. Expand with order integrations and automated tasks. Live within a week.

Book a free AI consultation Contact us
A reply within one working day, no obligations. Enschede and Amsterdam.