Traditional chatbot
- Answers questions
- Escalates to humans
- Scripted flows
AI customer operations
Customer questions that get resolved, not just answered
An AI layer on top of your existing systems that understands a customer question, carries out the refund, the return or the order change itself, and only escalates when it really has to. That way 85% of tickets leave the queue without a human.
- 125+ SME organisations
- 20+ large enterprises and healthcare organisations
- 100% Dutch servers
They already chose IntraGPT
- Tickets autonomously resolved
- 85%
- Average response time
- <2s
- Standard workflows
- 60+
- Dutch servers
- 100%
This is not a chatbot
AI Customer Operations
- Understands the problem
- Executes actions
- Resolves autonomously
What is an AI Customer Operations Layer?
A layer on top of your existing systems that handles a customer question from start to finish: from incoming message to executed action. Not a separate chatbot next to your helpdesk, but a shell that operates your CRM, order system and payments itself.
- Customer request
- Intent detection
- Planning & routing
- Action execution
- Resolved
From message to resolution: follow a complete case
One message starts the whole process: recognise the issue, check order details and carrier data, establish the cause, process the refund or replacement, confirm to the customer. Every step is shown below.
IntraGPT
- Customer Hi, my order is 3 days late and the product I received last week was damaged.
- AI System Searching customer database... Email sarah.m@email.com found.
- AI System Customer identified: Sarah M. (#48291). Loyalty tier: Gold. Member since 2022.
- AI System Order history loaded: 12 orders, 2 open (#48291-A, #48291-B). 0 prior claims.
- IntraGPT Hi Sarah! I can see you have two open orders. Sorry to hear about the damage. Could you share a photo of the damaged product? I can assess it right away.
-
Customer
Sure, here's a photo:
- AI System Visual AI: image analysed. Damage detected: torn packaging, product damaged (confidence: 94%).
- AI Decision Decision process: workflow selection Damage confidence 94% → threshold 85% reached → authorised without escalation Customer history checked: 12 orders, 0 prior claims → trusted profile Workflow selected: parallel_resolution (delay + damage simultaneously)
- AI System Order #48291-A: Status delayed. Carrier DHL contacted. Expected delivery: tomorrow.
- AI System Order #48291-B: Damaged product confirmed. Return policy checked: direct replacement authorised.
- AI Decision Guardrails & limits check Refund limit: €50 per case → €5 compensation within budget Replacement policy: max 1 per order → authorised Approval: automatic (no human approval needed at score >90%)
- Action Replacement order #48291-B-R created. Warehouse notified for priority shipping.
- Action Return label generated and sent to sarah.m@email.com.
- Action Compensation: €5 credit applied to customer account for the delay.
- Customer Oh wow, that's fast! Thanks!
-
IntraGPT
You're welcome, Sarah! I've taken care of three things:
1. Your delayed package will arrive tomorrow
2. A replacement for the damaged product is on its way (priority)
3. €5 credit on your account as compensation
You'll receive the return label by email. Anything else I can help with? -
2 issues resolved in 18 seconds. 4 systems accessed. No human intervention.
- Systems
- 5
- Actions
- 8
- Time
- 24s
Six parts that make the difference
They work as one system. Together they make sure a question does not end up in a queue but gets handled.
Reasoning in multiple steps
The AI plans, reasons and carries out several steps in a row, with memory per customer. Not a loose question and answer, but a case handled through to the end.
Workflows you draw yourself
Build your own workflows by dragging and dropping. Combine conditions, actions and AI decisions in a diagram everyone on the team can read.
Actions in your own systems
The AI processes refunds, starts returns and adjusts orders in your own systems. Not advising, but doing.
Image recognition
A customer sends a photo of a damaged product? The AI assesses the image, works out what is wrong and starts the right workflow.
Proactive AI
Do not wait for the customer. Detect issues such as delayed deliveries and take action before the customer gets in touch.
Grip and safety
Guardrails against invented answers, rights per role, logging of every step and the option to roll back. You decide what the AI may and may not do.
Action Engine
AI that does the work: 60+ workflows from start to finish
This is the heart of the system. The AI calls functions in your external systems itself and performs real operations there, with a safety check at every step. Sixty ready-made workflows handle complete cases, no half solutions.
- Process refunds and confirm to the customer
- Automatically generate and send return labels
- Modify, cancel or expedite orders
- Full audit trail of every AI action
- Rollback and safety checks at every step
- Look up order status and tracking and report back
- Handle returns and refunds end to end
- Process cancellations in the order system
- Resolve delivery problems with the carrier
- Answer product questions from the catalogue
- Apply address changes
intent: "refund_request"
confidence: 0.97
customer: "#48291 - Sarah M."
plan: [
"verify_order_status",
"check_refund_policy",
"execute_refund",
"send_confirmation"
]
status: completed
human_needed: falseConnected straight to the systems you already use
The AI becomes the front end of your business logic and works on every channel customers come in on: live chat, email, WhatsApp, social media and your helpdesk. The same intelligence at every touchpoint, multilingual and always available.
CRM and helpdesk
Zendesk, Salesforce, Freshdesk
Payments
Stripe, Mollie, Adyen
Shipping and order management
PostNL, DHL, Sendcloud
ERP and stock
SAP, Exact, Picqer
Channels
Live chat, email, WhatsApp, social media, helpdesk
Knowledge
Help centre, FAQ, product catalogue
Proactive AI
Solve problems before customers report them
The AI watches along in your systems, spots anomalies and acts before the customer calls. From a delayed delivery to a faulty product.
Delayed delivery detected
AI proactively offers compensation or updates the customer
Defective product flagged
AI automatically starts replacement workflow
Recurring complaint detected
AI escalates to quality team with summary
Empathetic towards the customer, smart for your support team
The same AI works on two sides: it talks to the customer in your tone of voice, and it helps your staff live with suggestions, summaries and figures.
Understands sentiment and urgency
Recognises whether someone is angry, worried or in a hurry and adjusts the answer and the priority accordingly.
Responds empathetically and personally
No robotic standard phrases, but an answer that matches what the customer wrote.
Adapts the tone of voice per brand
You record your own writing style and every answer follows it, in every language.
Higher customer satisfaction and loyalty
A faster answer and a finished solution instead of a ticket number.
Reply suggestions inside the conversation
Your agent gets a live suggestion based on context, order data and earlier conversations.
Next best action
The AI reads the situation and advises the agent on the best next step.
Automatic summary
Every conversation is summarised, so a handover or a report is no longer work.
Dashboards that watch along
Resolved tickets, automation rate, customer satisfaction and cost per ticket, live on screen.
Gets better with every interaction
The AI learns from every conversation and outcome, adapts answers based on feedback, optimises workflows automatically and raises the automation rate over time.
IntraGPT vs. traditional customer service AI
See why organisations choose a full AI operations layer instead of a standalone chatbot.
| Capability | IntraGPT | Traditional |
|---|---|---|
| AI-powered responses | Yes | Yes |
| Multi-channel support | Yes | Yes |
| Autonomous action execution (refunds, returns) | Yes | No |
| Visual AI (photo analysis) | Yes | No |
| Proactive issue detection | Yes | No |
| Human-in-the-loop escalation | Yes | Yes |
| 100% Dutch and European hosting | Yes | No |
| Open source AI models | Yes | No |
| Visual workflow builder | Yes | No |
| On-premise deployment option | Yes | No |
Safety and compliance at enterprise level
Every action can be traced, every decision can be explained and every model runs on your terms, on Dutch servers.
Guardrails against invented answers: every answer is grounded in a source
Approval per action, with a confidence score
Policy rules: you decide what the AI may and may not do
Full logging of every AI decision
GDPR-compliant on Dutch servers
ISO 27001:2022 certified
Read on
What AI customer service means in your sector, how it is secured and how IntraGPT compares to Microsoft Copilot.
Let your customer service finish the work itself
In 30 minutes we show which of your tickets the AI would already handle on its own today, what that saves per month and what it costs.
A reply within one working day, no obligations. Enschede and Amsterdam.