AI that doesn't just answer. It solves problems
From chatbot to an autonomous AI operations layer that understands intent, makes decisions, executes actions in your systems and only escalates when truly necessary.
This is not a chatbot
Traditional chatbot
- Answers questions
- Escalates to humans
- Scripted flows
AI Customer Operations
- Understands the problem
- Executes actions
- Resolves autonomously
What is an AI Customer Operations Layer?
More than a chatbot: an intelligent layer on top of your existing systems that handles complete support workflows end-to-end, from customer request to action.
From message to resolution
One message triggers a fully automated process. No wait times, no manual steps.
"My package hasn't arrived"
Detects issue: delayed shipment
Checks carrier data and order status
Identifies root cause
Processes refund or replacement
Confirms resolution to customer
Resolved
Follow a full case live
See how AI resolves a customer issue from start to finish, fully autonomous.
IntraGPT AI Agent
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The core: six capabilities that matter
Each component works together as one integrated system that changes how your customer service works.
Agentic AI Orchestration
Multi-step reasoning with stateful memory per customer. The AI plans, reasons and executes multiple steps, no simple prompt-response.
Visual Workflow Builder
Build custom workflows with drag & drop. Combine conditions, actions and AI decisions in visual flows anyone can understand.
Action Engine
AI that actually executes actions: process refunds, initiate returns, modify orders. Not advise, but do.
Visual AI & Multimodal
Customer sends a photo of a damaged product? AI analyses the image, classifies the issue and starts the right workflow.
Proactive AI
Don't wait for the customer. Detect issues like delayed deliveries and take proactive action before the customer reaches out.
Enterprise Safety & Control
Hallucination guardrails, permission layers, audit logging and rollback. Full control over what AI can and cannot do.
AI that DOES, not just says
The Action Engine is the heart of the system. Through tool calling and function calling, AI actually executes actions in your external systems, with built-in safety checks.
- Process refunds and confirm to the customer
- Automatically generate and send return labels
- Modify, cancel or expedite orders
- Full audit trail of every AI action
- Rollback and safety checks at every step
Deeply integrated with your existing stack
AI becomes the interface to your business logic. Direct connections with your CRM, OMS, shipping, payments and more.
60+ fully automated workflows
No half solutions. Complete cases handled end-to-end by AI.
Delayed delivery detected → AI proactively offers compensation or updates the customer
Defective product flagged → AI automatically starts replacement workflow
Recurring complaint detected → AI escalates to quality team with summary
Solve problems before customers report them
AI monitors your systems, detects anomalies and takes action. From delayed deliveries to defective products, proactive and empathetic.
One AI, every channel
The same intelligence at every touchpoint. Consistent, multilingual and always available.
Human, empathetic and in your tone of voice
No robotic responses. AI that understands emotion, responds empathetically and adapts to your brand identity.
- Understands sentiment and urgency
- Responds empathetically and personally
- Adapts tone of voice per brand
- Higher CSAT and customer loyalty
IntraGPT AI
Agent Assist: AI for your support team
Not just customer-facing. AI helps your agents live with suggestions, summaries and next best actions.
Smart Reply Suggestions
Real-time response suggestions based on context, order data and previous interactions.
Next Best Action
AI analyses the situation and advises the agent on the optimal next step.
Auto-Summarization
Every conversation is automatically summarised for faster handoff and reporting.
Performance Analytics
Resolution rate, automation %, CSAT and cost-per-ticket in real-time dashboards.
Learns from every conversation and outcome
Adapts responses based on feedback
Optimises workflows automatically
Increases automation rate over time
AI that improves with every interaction
Continuously learns from conversations, outcomes and feedback. Higher automation, better results.
IntraGPT vs. traditional customer service AI
See why organisations choose a full AI operations layer instead of a standalone chatbot.
| Capability | IntraGPT | Traditional |
|---|---|---|
| AI-powered responses | ||
| Multi-channel support | ||
| Autonomous action execution (refunds, returns) | ||
| Visual AI (photo analysis) | ||
| Proactive issue detection | ||
| Human-in-the-loop escalation | ||
| 100% European hosting | ||
| Open source AI models | ||
| Visual workflow builder | ||
| On-premise deployment option |
Enterprise-grade safety & compliance
Full control over your AI. Every action is traceable, every decision is explainable, every model runs on your terms.
Automate your customer operations with AI that actually does the work
Understanding. Action. Resolution. Discover how an autonomous AI operations layer works for your organisation.
They already chose IntraGPT