Connecting Sendcloud to AI: where is my parcel, answered in the chat
Sendcloud can be connected to AI. The assistant shows which shipping methods are available, traces a parcel by tracking number or order number and reports the latest status. Reporting a shipment is possible too, but that creates a real shipping label and sends the customer a track and trace, so you enable it separately.
What the assistant can do with parcels
Show the available shipping methods
The assistant shows which shipping methods exist for a given destination, including the options for returns. That is exactly the choice you have to make before reporting a shipment.
Where is my parcel
By tracking number or by order number the assistant traces the parcel and gives the latest status update with the tracking link. That is the answer to by far the most common customer service question.
Search through the shipments
If the tracking number is unknown, searching by status works too, for what has not been delivered yet for instance. An outstanding case surfaces without you knowing exactly where to look.
One shipment in detail
For a parcel that has been found the assistant shows the details: where it is going, which method it was sent with and what has happened to it since.
Report a shipment
The assistant can report a shipment with the address, the weight and the shipping method. That creates a real shipping label, costs money and sends the customer a track and trace, so it runs those details past you first.
From order peak to where is my parcel
Customer service
- Situation
- A customer emails that their order has not arrived and quotes only their order number.
- What the agent does
- The assistant traces the parcel by that order number and gives the latest status with the tracking link.
- Result
- An answer in the same email, without logging in and without asking the customer for more details.
E-commerce
- Situation
- In a busy week the team wants to know which of this week's shipments have not been delivered.
- What the agent does
- The assistant searches by status and lines up the shipments that are still on their way or stuck.
- Result
- Problems surface before the customer emails about them.
Logistics
- Situation
- A parcel has to go abroad and it is not immediately clear which method can do that.
- What the agent does
- The assistant shows the shipping methods available for that destination.
- Result
- The right choice first time, instead of trying and starting over.
Retail
- Situation
- A customer comes into the shop and wants an item delivered to their home.
- What the agent does
- The assistant proposes the shipment with address, weight and method, and only reports it after the member of staff approves.
- Result
- A label that is correct, with the cost and the track and trace set in motion deliberately.
From key to first shipment
-
1
Access from your own account
The connector works with a key pair you create in your own Sendcloud account and can withdraw again. No password is shared and the access stays yours.
-
2
Start with looking things up
Most of the value sits in looking things up: shipping methods, shipments and statuses. That works without the assistant being able to create anything at all.
-
3
Enable reporting separately
Reporting a shipment is a separate choice, because a real label comes out of it and the customer is notified. Enable it for the roles that actually handle the shipping.
-
4
Checking afterwards
Every question and every reported shipment is recorded, with who asked and what came back. For a created label you can therefore trace who gave approval.
Creating a label costs money
Looking things up is harmless, but reporting a shipment is not: a real label with a cost is created and the customer is notified straight away.
Where the data lives: Nederland of de EU
Propose first, report second
Before reporting a shipment the assistant puts the address, the weight and the chosen shipping method in front of you. The label is only created after approval, because after that the cost and the message to the customer are fixed.
Addresses are personal data
A shipment contains the name, address and town of a real person. The assistant retrieves that data only when the question calls for it and takes no more of it than the answer needs.
Permissions per role
You decide who may use the assistant and who may also report shipments. Customer service can look up statuses without that same assistant being able to create labels.
On a dedicated server
The model runs on a dedicated server in the Netherlands. Address and shipment data does not go to an American model provider and is never used for training.
Questions about the Sendcloud connector
Can I connect Sendcloud to ChatGPT?
ChatGPT has no built-in connection to Sendcloud, and customer address data does not belong in a public chatbot. IntraGPT gives you the same ease of asking questions, but with a connector tied to your own account, where reporting shipments is enabled separately and everything is recorded.
Does IntraGPT work with Sendcloud?
Yes. Sendcloud is in the IntraGPT connector catalogue. The assistant can show shipping methods, trace shipments by tracking number, order number or status, show the details of a parcel and report a shipment. Which of those it gets is up to you.
What does a Sendcloud connector cost?
Connecting is part of the project we run together. What determines the work is whether the assistant may only look things up or also report shipments, how many shops or branches take part and which roles may use it. A short conversation makes that concrete.
How long does setup take?
Making the connection takes minutes. The lead time sits in agreeing who may have labels created, because cost and customer contact are attached to that. If it stays with looking things up, you can start the same day.
What exactly happens when the assistant reports a shipment?
A real shipping label is created, shipping costs are incurred and the customer receives a track and trace. That is why the assistant runs the address, the weight and the shipping method past you first and waits for approval. A created label is not something you undo in the chat.
Can it find a parcel when the customer only knows their order number?
Yes. Alongside the tracking number the order number is a good way in, and customers almost always have that at hand from the confirmation email. If neither is known, the assistant can also search by status and walk through the outstanding shipments.
Can the assistant cancel a shipment or resend a label?
No. It can look things up and report a shipment. Cancelling a reported shipment, having a label resent or handling a return is not part of it and stays work inside Sendcloud. That is a deliberate boundary.
Does the web shop have to be connected as well?
That is not necessary. The assistant can trace the shipments in Sendcloud without a second connector attached. If it also works in your web shop, it can bring the order and the parcel together in one answer, which for customer questions is often exactly what you need.