Healthcare
70% less search time at a healthcare group with 4,000+ staff
A large healthcare group with 12 locations deployed IntraGPT for instant protocol access. Result: 70% less search time.
- Less search time
- 70%
- Active users
- 4,000+
The challenge
Protocols and guidelines were scattered across the intranet, PDFs and shared folders.
- Protocols scattered across intranet, PDFs and shared drives.
- Temporary staff had no quick access to current guidelines.
- No central overview of which knowledge was current.
The solution
One knowledge base with version control, a protocol assistant with source references and a knowledge bot for HR, facilities and IT.
- All protocols unified in the local knowledge base with version control.
- Protocol Assistant: staff ask questions in natural language and get answers with source references.
- Knowledge bot rolled out for HR, facilities and IT, available 24/7.
The results
- 70% faster access to protocols
- 40% fewer repeat questions at helpdesk
- NEN 7510 compliant knowledge management